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Selena by SoulBot Labs

Selena help

Let’s get you talking.

A few simple steps for getting started. If something still isn’t working, you can reach the SoulBot team here without signing in.

Your first spoken conversation

  1. Once your membership is active or your alpha access is approved, open Selena using the account you registered with.
  2. Open your conversation and tap Talk with Selena.
  3. Allow your browser to use the microphone. When you see Listening, start speaking. You can interrupt Selena naturally.
  4. Tap End voice when you’re finished. Your conversation saves as text. Typing is available too.

Something in the way?

I can’t find my email

Check Spam or Junk for contact@soulbotlabs.com. If you find Selena’s email there, mark it “Not spam.” Verification links expire after 30 minutes. You can request a fresh link from account setup; if you already created your password, sign in instead.

How do I start my membership?

You can join with a paid membership; access opens once payment is confirmed. Already paid? Sign in and check your payment status in Membership; you do not need to pay again. An earlier alpha request does not prevent you from joining. Existing invited participants can keep using their approved access.

The microphone won’t start

Check your browser’s microphone permission for this site. If you opened Selena inside a social app, try opening the link in your usual browser. Check that your microphone or headset is connected, then tap Talk with Selena again. You can keep typing while you sort this out.

I can’t hear Selena or the connection stopped

Check your volume and selected headphones or speakers. If voice is still active, choose End voice before trying again. If Selena says your latest words have not saved, keep that page open and use Retry saving before refreshing or leaving.

I need to reset my password

Use Reset your password. If you registered with Google, sign in with that Google account. Support will never need your password or verification code.

Report a problem

For conversation feedback, use Feedback inside Selena. Attaching recent messages is optional. If you cannot get that far, email contact@soulbotlabs.com or prepare a report below.

Only include details you want the support team to read. Please leave out passwords, verification links, codes and private conversation text.

Review the report before sending
JavaScript enables the report helper. You can always email contact@soulbotlabs.com directly.
This helper opens your email app. You send the email there. It does not submit a ticket or attach your conversations, account details or verification links.